Optional Reading (useful for P2):
Q1: Why observe target users at all - it sounds inconvenient and time-consuming. Couldn't you just interview them, e.g., by meeting them at a coffee shop? What would such an interview miss?
Q2: What is the master-apprentice model and why might it be useful during observation?
Q3: Kuniavsky mentions online crowdsourcing as a novel observation method. What kind of online corpora or communities could you leverage (in addition to your in-person observation) to inform your project?