Goal: An overview of what GenAI is and why it matters for small businesses.

The Short and Simple:

GenAI tools (like ChatGPT) generate text, summarize information, answer questions, and support decision-making.
Small businesses benefit because they often operate with limited HR staffing and need help drafting, documenting, and communicating.

Tools learners will meet in this course:

“What is one HR or operational task in your role that feels repetitive or time-consuming?” Discussions

Goal: Help learners understand the practical affordances of ChatGPT for their everyday workflows.

Affordances (Short List)

Drafting
- Job descriptions
- HR policies & procedures
- Onboarding materials
- Employee communications
Summarizing

- Interview notes
- Performance feedback
- Long documents into clear bullet points

- Making policies easier to understand
- Translating text into clearer or multilingual versions

Plug-and-Play Sample Prompts: Enter these prompts in ChatGPT

“Draft a one-paragraph welcome message for a new hire joining a small retail team. Keep the tone friendly and clear.”
“Summarize the following performance feedback into 3 strengths and 3 growth areas: [paste text].”
“Write an inclusive job description for a part-time administrative assistant in a growing small business.”

Which of these would ChatGPT be appropriate for: drafting, summarizing, or making hiring decisions?Answer 2 Text

Goal: Give learners a hands-on feel for creating a small HR or business-support bot.

Examples learners could build:

Simple Steps

Examples:

Simple Steps

“Design a bot that handles one HR or business task you want to automate or simplify.
Write 2–3 sentences describing what it will do.”